Tag Archives: Movies

My Netflix experience and ratings

We have had Netfix for exactly one month and one week now. For the first month, we had absolutely no issues with our ability to stream with them, the free trial ran perfectly. I loved it, with a lot of shows I could not get anywhere else, quality of streaming, ease of access. But the moment we got home from a trip and realized our free trial had ended, because our cards had been changed during our free trial and we forgot to update it in our account, that all changed. Ok, all updated and ready to go. Or so we thought. The moment we updated our payment info and had access again, we began to have streaming issues. What does one do when one has issues streaming? Call your service provider (our ISP that is).

After testing that and rebooting our modem here, and checking that all our other streaming programs were working perfectly fine, I then went to Netflix web site to do their trouble shooting. As I am the techy in our house, I did this … and I did it again the next day, and the next, and … for a whole week I have done this multiple times a day. Disconnecting our account, rebooting our Roku devices, logging back in, unplugging the box, plugging it back in – over and over and over. Finally, today, I logged on to their live chat.

Mind you, any other service I have had an issue with has been able to walk me through the steps and when that did not work, (sometimes before even trying that) check their systems for any ongoing issues. They have been able to admit they were having issues and give an estimate as to when those issues may be resolved. But not Netflix. Their tech support – who obviously had never used their own product on the Roku, nor had proper training to identify what the so called message should have been, based on their inability to understand how it worked – had me jump through the same hoops I had been jumping through all week, exactly the same trouble shooting they provide in their support page with nothing new at all. Once I explained I had been doing all that for a week already with no effect, the tech support indicated he had ‘already spent enough time on’ me, and please follow these steps, giving me a link to the page I had been using for days to try and get it to work. I then explained I had done this repeatedly with no results. His response was, and I kid you not, “just use these steps, they work every single time, they do.”

I just left chat at that point as it was obvious he had drank the koolaid or was going from a script (badly I may add) and was never going to admit the issue was on their end or give me any idea when the issue might be fixed. There is a chance that Netflix tech support is never even given proper information on any issues with their own systems. While I knew that if we cancel our account we would not get a refund (despite the issues beginning the minute we paid for the service) and they would allow us to continue using the service until our billing was due again. But I decided to check out their warranty again anyway. This is what it says about the quality of their service:

“NETFLIX DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE NETFLIX SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. NETFLIX SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, NETFLIX READY DEVICES, AND NETFLIX SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH OUR SERVICE).”

This is directly from their terms of service, you know, the ones no one ever reads (and they count on that). So they are offering a service that is constantly failing to play (buffering every few minutes at certain points) and expect you to pay when they basically won’t even guarantee any service at all. With this little clause, they are saying that if you pay us and it suddenly stops working, so sad, too bad, we got your money anyway. So why would they ever admit there was an issue on their end? They have no motivation to, as they say right here they are not responsible for the quality or even ability for it to work.

Mind you, I am not talking about an occasional buffering. I am talking about a constant interruption, nearly every few minutes, in my streaming. On a streaming device, I expect that I will get occasional buffering. I do. But what was happening to us was absolutely ridiculous, and for them to not even give their tech support any other skills or knowledge than they put in print on their web site for users to follow on their own is idiotic at best.

My only explanation on why it worked so wonderfully during the free trial is that it was the classic bait and switch with their streaming servers. I suspect that, while on the free trial, we were placed on a server with a higher quality (or fewer users) and once we began our actual payment cycle, our server was switched to one which is overloaded or of a poorer quality. Then again, due to the incompetence of their tech support, I cannot be sure of this.

My ratings on the Netflix experience: 4 stars on shows available, 1 star on their tech support, both in chat and in print, 1 star on customer service due to the snark received by Daniel, my chat tech specialist who knew less about what was going on than I did, 5 stars on quality of streaming during the free trial, 2 stars on quality of streaming once the free trial ended. All in all a 2.6 star service, don’t bother past your free trial.

** update, a few moment after I mentioned I was a journalist (OK, maybe not currently employed as one, but …) and apparently my only solution was to cancel our subscription and write a scathing review, our service is so much better. Hmmm, wonder if the two are somehow connected? Not saying, just saying.

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Another night, another movie Hunger Games 2 …

I know I have been horribly remiss about posting to this on a regular basis. So here is me, making up for lost time. And as the title indicates, my husband and I had another movie night. This time because I was not feeling well and he figured we could relax to a movie I would not care if I fell asleep in the middle of. The Hunger Game: Catching Fire. Kind of like watching any Twilight movie, you know, needy heroine who is a whiny chick and needs a man to make it through. NOT my kind of woman and frankly I think a poor role model for girls everywhere.

That being said, I did stay awake through it as the suspense built, though the plot line was obvious from jump street. About 5 minutes before the next suspense filled thing happened I would say “but of course, now we just wait for …” and then it would happen. Well, all except the killer fog and killer baboons. But all in all pretty predictable. I am also predicting the next one. It would be easy if I had read the books to know what was coming, but much the way I feel about the movies is the same way I feel about the books, so I have never read them. I tend not to read most books with whiny female ‘hero’ types who need a man to be there for them so they have a reason to get through to the other side of diversity.

Oh, don’t get me wrong. I love being a housewife, taking care of home and family. But then again, I am not a hero! I would suck at being a hero, but not because I need a man to give me purpose or to make it through or to rely on.  It is because I am a chicken butt! I would rely on male or female, does not matter to me. But at least I don’t pretend to BE a hero while making sure the world understands I could not do it if it were not for my male counter part.

Wait, what is that I hear? They took away the male counter part in this movie at the end? Yeah … riiiiight! They have him and the other chick at the capitol. They will make sure the world thinks Catnip is dead and then Peeta and the other chick will be the hot item because they can control them. THEY will be the golden children of the capital … for awhile. While Catnip goes off to District 13 and prepares the uprising. I am betting those of you who have read the books are freaking out right about now. Is it because I am so on target you think I am a witch or have secretly read the books? Or could it perhaps be that I haven’t a clue … either way, you are still freaking out at my prediction.

So another interesting movie night with my husband. Another movie I really was not horribly interested in but my husband was. Goodness I can not wait for the next Hobbit movie … or the next X-Men movie … or the next Marvel Comics movie of any sort. Something that gives me a good run for my buck. On the plus side for this movie, the graphics are AWESOME SAUCE! oh, and some of the costumes are pretty fine as well. But on a whole, eh, could have taken a nap.

Until the next time I have free time, enjoy yourselves.

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The new 300, Rise of an Empire … and men’s libidos everywhere! ADULT CONTENT WARNING!!!!

I have to say, I was a bit ambivalent about going to see the movie. But since it is my husband’s birthday tomorrow and he has been wanting to see it, we went. We made a joke about how he was shocked I did not want to see it due to all the men with rippling abs and I mentioned that I really did not care if they were or not. But then, one of the first scenes in the movie was one where Athens was being conquered and the women’s tops were being ripped off. Breasts bouncing everywhere. Well, ok, one set in particular. They were nice, natural (which is so rare in Hollywood these days) and perfectly proportioned. It was not the last set we were going to see throughout the film, right along side some nice naked man butt and those rippling pecks and abs my husband reminded me I might like. But anyone who knows me knows I like me some boobs! As a woman I can appreciate them. As a woman who had to pay for a nice set of my own (since God was not so forthcoming with them) I really appreciate the beauty of a nice, fairly large, natural set and how they move. It is rather rhythmic and beautiful to watch, honestly. But I digress.

My lovely husband has a habit of looking up on Mr. Skin actresses and all their boob work. Being a boob gal, I do not mind this habit so much, as long as he shows them to me. He also loves to look up reviews, after the fact, and anything on IMDB (which I must admit is a very useful sight to find out literally anything about movies.) Anyway, he happened to be on IMDB and saw a link to a review which happened to be on the Examiner. Mind you, when I went in search of it, I found a number of reviews for this movie on there. Apparently anyone can be a reviewer now (just like me, only I have the odd thing about being honest with my reviewing skills and tell people I am a novice at it!) But again, I digress.

I found that people in general seemed to enjoy it, though there were the complaints of too much CGI and not factual enough with the history. And had this been a documentary or something on the history channel, I would have agreed wholeheartedly. But the movie was for entertainment purposes and made with all the technological skills at their disposal, so sure there was a bunch of CGI in the water and adding in things that are not historically accurate. That IS what fiction is about. I was actually pleased they used so much of the actual facts for the movie, not vice versa. Maybe I have a better grip on what film making is about? Probably not, but hey, I enjoyed it and that is the point, yes?

There was one review in particular that made me wonder if the guy ever got laid! He complained about the sex being rough, complained about the boobs and … well anything to really do with what the movie was actually written about seemed to get his goat. What amazed me most was this complaint about the sex (and the boobs) because the fact that there was an actual ‘rape’ scene in the beginning of the movie, which this ‘reviewer’ purports to be the only good part, seems to have slipped his mind by the time he is gone on to whine and complain about the one consensual sex scene in the movie. From his description of this scene I am shocked he liked the 300, where the queen is actually forced into sex. I am guessing, and mind you it is only a guess, that the man must not have had anything but missionary position and with someone who is simply laying there putting up with it. For me, I prefer some animistic action, rough and tumble and very aggressive, yes please. I think what does shock me about his comments is that in the original 300, the queen is blackmailed into sex and is turned around and forced (perhaps even into sodomy) which does not seem to have affected him at all, since he claims it was a wonderful movie in comparison. However, this sex scene, where the woman WANTS it, INITIATES it and she herself insists it be rough and animal like, THIS is what disturbed him. Hmmm, like I said, his own sex life must be pretty darn boring. Myself, I found it hot as all heck! It made me glad today is steak and blowjob day – ok, was, it is past midnight now- if you get my drift. But again, I digress.

SO I guess my point is ignore reviews. If you like hot men and hot women and tons of blood and gore in 3D, then by all means GO SEE IT! If you enjoy a bit of facts with your fiction then by all means GO SEE IT! If you have seen everything else worth seeing out there, then by all means GO SEE IT! I did not think it as good as the 300, however I enjoyed it in a much different way. Kind of like enjoying Star Wars AND Star Trek. Love them both but for completely different reasons. But don’t take it from me, GO SEE IT for yourselves.

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